PLEASE READ THESE TERMS OF USE (“Terms”) CAREFULLY BEFORE USING OUR WEBSITE OR PLATFORM. THEY FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US.

These Terms govern your use of the website at centremove.com, any sub-domain of it, any CentreMove mobile application (the “App”), and any programming interface or other technology we operate to deliver CentreMove’s services now or in the future (together, the “Platform”). “We”, “us” and “our” mean the company identified in clause 1. “You” and “your” mean the person using the Platform.

These Terms govern access to and use of the Platform only. They are separate from, and do not replace: (a) our Privacy Policy and Cookie Policy, which explain how we handle personal data; (b) any subscription or service agreement entered into by estate agents, conveyancers, solicitors, brokers or other property professionals (“Professional Users”); and (c) any retainer or terms of business between you and any solicitor, licensed conveyancer or other professional adviser acting for you in a property transaction. If there is any conflict between these Terms and a signed agreement you have with us, the signed agreement prevails.

1. Who we are and how to contact us

1.1  The Platform is operated by NBS Technologies Limited, a company registered in England and Wales with company number 11610672, whose registered office is at 13b Market Place, Caistor, Market Rasen, England, LN7 6TW.

1.2  We provide a technology platform that supports residential property transactions. We are not a conveyancing service, an estate agent, mortgage broker or lender. We do not provide legal advice, prepare contracts and we do not carry out conveyancing. Legal work in your transaction is carried out by the law firm or licensed conveyancer that you instruct, under a separate retainer with them.

1.3  You can contact us by email at team@centremove.com or by post at the address above.

2. By using the Platform you accept these Terms

2.1  By accessing or using the Platform you confirm that you accept these Terms and agree to comply with them. If you do not agree to them, you must not use the Platform.

2.2  If you download or use the App, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use it on a compatible device, subject to these Terms and to any rules of the app store you download it from. We own the App at all times; you have no right to its source code. You should keep the App and your device’s operating system up to date; older versions may stop working.

2.3  You must be at least 18 years old to use the Platform.

2.4  If you use the Platform on behalf of a business, company or other organisation, you confirm you have authority to bind that organisation, and “you” includes the business, company or organisation.

2.5  Certain components of the Platform may incorporate open-source software; where the relevant open-source licence conflicts with these Terms, that licence prevails for that component.

2.6  We recommend you save or print a copy of these Terms for your records.

3. Changes to these Terms

3.1  We may amend these Terms from time to time. The current version will always be published on the Platform with its “last updated” date. If we make material changes, we will take reasonable steps to bring them to the attention of registered users – for example by email or by an in-Platform notice – before they take effect.

3.2  By continuing to use the Platform after revised Terms take effect, you accept the revised Terms. If you do not accept them, you must stop using the Platform, and you may close your account at any time.

4. Changes to, and availability of, the Platform

4.1  We may update, change, suspend or withdraw all or any part of the Platform from time to time, including to reflect changes to our services, users’ needs, technology, law or regulation. Where reasonably practicable, we will give registered users notice of changes that materially affect an active transaction on the Platform.

4.2  We do not guarantee that the Platform, or any content on it, will always be available or uninterrupted. We may restrict availability for operational, security, maintenance or legal reasons.

5. Your obligations and acceptable use

5.1  You are responsible for making sure the device and connection you use to access the Platform are compatible with it, and for all activity that occurs under your account.

5.2  You must not misuse the Platform. In particular, you must not:

• use the Platform unlawfully, fraudulently or maliciously, or in a way that infringes anyone’s rights;
• copy, adapt, modify, translate, merge or create derivative works of the Platform, or rent, lease, sub-license or otherwise make it available to third parties;
• decompile, disassemble or reverse engineer the Platform, except to the extent the law allows despite this restriction;
• hack, probe, circumvent or interfere with the Platform’s security or any technical protection measure, or introduce viruses, worms, logic bombs or other harmful material;
• use bots, crawlers, scrapers or other automated means to access the Platform or extract data or content from it – the only permitted means of access are a standard web browser or the App, operated by a human;
• extract, harvest or re-use transaction data, personal data or other content from the Platform for any purpose outside your own transaction or engagement, including for commercial research, marketing lists or training machine-learning models, without our prior written consent; or
• do anything that could damage, overload or impair the Platform or interfere with anyone else’s use of it.

5.3  Where we give written consent to anything otherwise prohibited by this clause, we may withdraw that consent at any time on notice.

6. Platform content and transaction information

6.1  The Platform displays two broad kinds of content:

• Transaction Information – information about a property transaction, including RAG (red/amber/green) status indicators, chain visibility, milestone and target dates, search results and approvals, and documents – which is derived from information supplied by the parties to the transaction, their conveyancers, solicitors and agents, search providers and other third parties; and
• General Content – guides, articles, tools, calculators and similar material we publish for general information.

6.2  Transaction Information is provided to help the parties and their professional advisers see the state of a transaction. It reflects the information supplied to the Platform at the time and is not independently verified by us. RAG statuses, chain views and target or fixed dates are indicative and depend on the accuracy and timeliness of the information others provide; they are not promises by us that any step will occur or that exchange or completion will either take place or take place on any date. You should always confirm the position with your own conveyancer, solicitor or other professional advisor before acting, and nothing on the Platform overrides advice of your conveyancer, solicitor or other professional advisor.

6.3  Features described as “early search approval” or “early exchange fixing” describe workflow tools within the Platform. Whether searches are approved, and whether and when exchange takes place, are always decisions for the parties and their appointed conveyancers or solicitors. We are not a party to your transaction.

6.4  General Content is for general information only and is not legal, financial, tax, surveying or other professional advice. You should take appropriate professional advice before making decisions about a property transaction.

6.5  Where any Platform feature uses artificial intelligence or machine learning – for example to summarise documents or estimate timescales – we will identify it where practicable. AI-generated output can be wrong; you must check important information before relying on it.

6.6  Views expressed on the Platform by users or third parties are theirs, not ours.

7. Content you provide

7.1  Where the Platform lets you upload, submit or input content – including messages, documents, enquiry forms and transaction details (“User Content”) – you are responsible for that content. You confirm that your User Content is accurate to the best of your knowledge, that you have the right to provide it, and that it complies with clause 7.3.

7.2  You retain ownership of your User Content. You grant us a non-exclusive, royalty-free, worldwide licence to host, copy, transmit, display and process it for the purposes of operating, securing and improving the Platform and providing our services, including sharing it with the other participants in your transaction and their professional advisers as the Platform is designed to do. Personal data in User Content is handled in accordance with our Privacy Policy. This licence ends when the content is deleted from the Platform, except to the extent we are required to retain it by law or for legitimate record-keeping, security or dispute-resolution purposes.

7.3  User Content must be lawful and must not be misleading, defamatory, obscene, offensive, harassing, discriminatory or fraudulent; must not infringe anyone’s intellectual property or privacy rights; and must not contain malicious code. You must not impersonate anyone, misrepresent your connection to a transaction, or use enquiry or messaging features other than for genuine purposes connected with a transaction or with our services. 

7.4  If we reasonably believe User Content or your conduct breaches these Terms, we may remove content, suspend or withdraw your access, disclose information to law enforcement or regulators where required or appropriate, and take legal action. Where a third party alleges that User Content infringes their rights, we may disclose your identity to them to the extent the law allows or requires.

7.5  We may use information derived from the Platform in anonymised and aggregated form – from which neither you nor any property transaction can be identified – to analyse, improve and report on our services.

7.6. You agree to use the Offer and Counter offer function and the in-Platform messaging function in a courteous and polite way. Any abuse of these functions by way of aggressive behaviour or inappropriate language, which is misleading, defamatory, obscene, offensive, harassing, discriminatory or fraudulent will not be tolerated. If use of this nature occurs we may remove the content, suspend or withdraw your access, disclose information to law enforcement or regulators where required or appropriate, and take legal action.

8. Registration and account security

8.1  Some parts of the Platform require you to register for an account. Registration is free for consumers. We may decline a registration acting reasonably.

8.2  Your account is personal to you. You must not share your login credentials, and you must choose a password that is unique to the Platform. You are responsible for keeping your credentials confidential and must notify us immediately of any suspected unauthorised use of your account or other security breach.

8.3  All registration information you give us must be accurate and kept up to date. Personal data provided on registration is handled in accordance with our Privacy Policy.

8.4  If we reasonably believe your account has been compromised or these Terms have been breached, we may require a password change or the suspension or closure of your account.

9. Payment

9.1 You will be charged for searches that you order using the Platform. Payment is taken using the online payment provider, Stripe, at the time of purchase. Refunds are entirely at our discretion and considered on a case by case basis.

9.2 Any registration fees, account membership fees or other fees payable for use of the Platform will also be taken using the online payment provider, Stripe, with your consent to be given at the time of payment.

10. Important warning about payment fraud

10.1  Property transactions are a known target for email interception and bank-detail fraud. We will never ask you, by email or through the Platform, to transfer money to a changed bank account. Your conveyancer’s or solicitor’s bank details should be verified by telephone using a number you know to be genuine before you send any funds, and treat any message notifying a change of bank details as a warning sign of fraud.

10.2  We are not responsible for losses arising from payments you make to a fraudster impersonating us, your conveyancer, your solicitor or any other party, except to the extent that the loss is caused by our own breach of these Terms or failure to use reasonable care and skill.

11. Intellectual property

11.1  We (or our licensors) own all intellectual property rights in the Platform and in the General Content, including its software, code, databases, design, text, graphics, logos and trade marks, including the “CENTREMOVE” name and logo. All rights are reserved. These Terms do not grant you any right to use our trade marks or branding.

11.2  You may view, download and print material from the Platform where we provide a function for doing so, for the purposes of your own transaction or personal use. You must not otherwise copy, reproduce, republish, frame, distribute or commercially exploit any part of the Platform or its content without our prior written consent.

12. Service standards and disclaimers

12.1  We will provide the Platform with reasonable care and skill. Subject to that, the Platform and its content are provided “as is” and “as available”. Because of the nature of software and the internet, we do not promise that the Platform will be uninterrupted, error-free or free from harmful components, and you should use your own virus protection.

12.2  We make reasonable efforts to keep General Content current but do not warrant that it is accurate, complete or up to date.

12.3  Nothing in this clause limits your legal rights as a consumer, including your rights pursuant to the Consumer Rights Act 2015 to services performed with reasonable care and skill.

13. Suspension and termination of access

13.1  We may suspend, restrict or withdraw your access to all or part of the Platform if you seriously or repeatedly breach these Terms, if we reasonably suspect fraud or a security risk, or if we are required to do so by law. Where your access supports an active property transaction, we will act proportionately and, where reasonably practicable, give you notice and an opportunity to remedy the issue first.

13.2  You may stop using the Platform and close your account at any time. Closing your account does not affect any rights or obligations that have already arisen and does not by itself delete transaction records that other parties or their advisers legitimately need or that we must retain by law.

14. The Platform is for users in the United Kingdom

14.1  The Platform is designed for use in connection with property in England and Wales and is directed at users in the United Kingdom. We do not represent that the Platform or its content is appropriate or lawful for use elsewhere.

15. Our responsibility for loss or damage

15.1  Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and, if you are a consumer, any liability that cannot be excluded or restricted under the Consumer Rights Act 2015 or other consumer protection law.

15.2  If you are a consumer: we are responsible for foreseeable loss or damage you suffer that is caused by our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or that is caused by a Force Majeure Event, as defined, or events outside our reasonable control, or by your breach of these Terms. We supply the Platform for domestic and private use; if you use it for commercial or business purposes, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

15.3  If you are a business user: subject to clause 15.1, we exclude all implied conditions, warranties and terms; we are not liable for loss of profits, revenue, goodwill, data, anticipated savings, or any indirect or consequential loss or breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

15.4  Subject to clauses 15.1 and 15.2, we are not liable for: unavailability of, or faults in, the Platform; viruses or other harmful material affecting your equipment through your use of the Platform or linked sites; the acts, omissions, advice or service standards of any conveyancer, estate agent, search provider, lender or other third party involved in your transaction; delays to, or the failure of, any property transaction; or losses arising from inaccurate or incomplete information supplied to the Platform by others.

15.5  Where the Platform transmits your details or enquiry to another party (for example your conveyancer or agent), we are not responsible for the communications you subsequently receive from them or from anyone else as a result.

16. Links

16.1  The Platform may contain links to third-party websites and services. We do not control them and are not responsible for their content, and a link is not an endorsement. Some links may be commercial arrangements under which we receive a fee; where that is the case we will say so. You use linked sites at your own risk.

16.2  You may link to the Platform’s home page, provided you do so fairly and lawfully, without suggesting any association, approval or endorsement by us that does not exist, and without damaging our reputation or seeking unauthorised commercial advantage. You must not frame the Platform on another site, deep-link to internal pages for commercial gain, or embed or hot-link to Platform assets, in each case without our prior written consent. We may withdraw linking permission at any time on notice.

17. Feedback and complaints

17.1  We welcome feedback and suggestions. Any ideas or suggestions you volunteer about the Platform may be used by us to improve our services without obligation or liability to you; this does not apply to your personal data or to Transaction Information, which are handled under clause 7 and our Privacy Policy.

17.2  If something has gone wrong, please tell us. You can complain by email to team@centremove.com or by post to the address in clause 1. We will acknowledge your complaint within 5 working days and aim to respond substantively within 20 working days. This procedure does not affect your legal rights. Complaints about the legal services provided by your conveyancer or solicitor should be made to that firm under its own complaints procedure and, if unresolved, may be escalated to the Legal Ombudsman.

18. General

18.1  These Terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home country; and you keep the benefit of any mandatory consumer protections of the country you live in. If you are a business, the courts of England and Wales have exclusive jurisdiction.

18.2 A Force Majeure Event means any circumstance not within a party’s reasonable control including:

18.2.1 acts of God, flood, storm, drought, earthquake or other natural disaster;

18.2.2 epidemic or pandemic;

18.2.3 terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

18.2.4 nuclear, chemical or biological contamination or sonic boom;

18.2.5 any law or any action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition [or failing to grant a necessary licence or consent];

18.2.6 collapse of buildings, breakdown of plant or machinery, fire, explosion or accident; and

18.2.7 any labour or trade dispute, difficulty or increased expense in obtaining workers, materials or transport, strikes, industrial action or lockouts;

18.2.8 non-performance by suppliers or subcontractors (other than by companies in the same Group as the party seeking to rely on this clause); and

18.2.9 interruption or failure of utility service.

18.3 If a party is prevented, hindered or delayed in or from performing any of its obligations under this agreement by a Force Majeure Event, that party shall not be in breach of this agreement or otherwise liable for any such failure or delay in the performance of such obligations. The time for performance of such obligations shall be extended accordingly.

18.4  If any part of these Terms is found to be unenforceable, the rest remains in force.

18.5  If we delay in enforcing any right under these Terms, we can still enforce it later.

18.6  We may transfer our rights and obligations under these Terms to another organisation; we will tell you if this happens and will ensure the transfer does not reduce your rights. You may not transfer your rights or obligations under these Terms without our written consent.

18.7  These Terms do not create any partnership, joint venture, employment or agency relationship between you and us, and neither of us may bind the other.

18.7  These Terms are between you and us; no one else has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

18.8  Headings are for convenience only.

Thank you for using CentreMove.

Last updated: July 24, 2026.