Terms Of Use
Part A – Your privacy at a glance
This is a summary. The full policy in Part B has the detail, and if anything here seems to conflict with Part B, Part B applies.
- Who we are – CentreMove is a technology platform (“the Platform”) that supports residential property transactions in the UK. The company responsible for your personal data (the “controller”) is NBS Technologies Limited.
- What we collect – your account details; information about your property transaction (including documents, milestones and chain status); information supplied by your solicitor, conveyancer, estate agent and search providers; technical information about how you use the Platform; and, before launch, waitlist registration details.
- Why – to run your transaction on the Platform, keep your account secure, improve our services, meet our legal obligations, and (only if you agree) send you marketing.
- Who sees it – the other participants in your transaction and their professional advisers (that is what the Platform is for), our service providers, and authorities where the law requires. We do not sell your personal data.
- Your rights – you can ask for a copy of your data, have it corrected or deleted, object to or restrict processing, take your data elsewhere, and withdraw any consent. You can complain to the ICO at any time. Our ICO application number is C-1991549.
Questions or requests: team@centremove.com.
Part B – Full Privacy Policy
1. Who we are and how to contact us
1.1 The controller of your personal data is NBS Technologies Limited, registered in England and Wales (company number 16610672) at 13b Market Place, Caistor, Market Rasen, England, LN7 6TW.
1.2 For any privacy question, or to exercise your rights under this policy, contact our privacy team at team@centremove.com or by post at the address above, marked for the attention of the Data Protection Lead.
1.3 Where your conveyancer, solicitor, estate agent or another professional uses the Platform in your transaction, they remain a separate controller of the personal data they process in their own professional capacity, under their own privacy notice. This policy covers what CentreMove does.
1.4 There are a number of third parties that will process your data to facilitate your use of the Platform and by continuing to use the Platform you agree to such processing. The third parties are
1.4.1 Microsoft Azure – hosting, storage, communications and observability
1.4.2 OVH SAS – Managed SQL server
1.4.3 Verify 365 (TM Group) – Identity verification
1.4.4 Stripe Payments UK Limited – Processing of payments
1.4.5 HM Land Registry – Title register and office copy retrieval (where authorised)
1.4.6 Search providers – TM Group, InfoTrack, Groundsure and other search providers depending on the searches chosen by you.
2. Who this policy covers
2.1 This policy applies to: visitors to our website; people who join our waitlist; buyers, sellers and other consumers using the Platform in a property transaction; and individuals at estate agents, law firms and other professional organisations who use the Platform (whose organisations may also have a separate agreement with us).
2.2 The Platform is not intended for anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
3. The personal information we collect
3.1 The tables below set out what we collect, where it comes from, why we use it, our lawful basis under UK GDPR, and how long we keep it.
Waitlist and enquiry information
What & source | Name, email address, optional mobile number, and which category describes you (mover, estate agent, solicitor/conveyancer, investor) – provided by you when you join the waitlist or contact us. |
Why | To tell you when the Platform launches, respond to your enquiry, and understand the mix of interest ahead of launch. |
Lawful basis | Consent (launch updates by email/SMS, which you can withdraw at any time); legitimate interests (responding to enquiries and planning our launch). |
Retention | Until launch communications conclude or you unsubscribe, and in any event no longer than 12 months after launch, unless you become a user. |
Account and registration information
What & source | Name, contact details, password (stored in hashed form), role in a transaction, and account settings – provided by you when you register. |
Why | To create and secure your account, identify you to the other participants in your transaction, and provide the Platform. |
Lawful basis | Performance of a contract (our Terms of Use); legitimate interests (security and fraud prevention). |
Retention | For the life of your account plus 6 years after closure, to deal with any queries or disputes. |
Transaction information
What & source | Details of your property transaction: property address and title information, milestones and RAG status, chain composition, target and fixed dates, search results and approvals, documents and messages exchanged through the Platform – provided by you, the other parties, your and their conveyancers and agents, search providers and public registers such as HM Land Registry. |
Why | To operate the transaction workspace: showing progress to the participants entitled to see it, supporting search approval and exchange coordination, and keeping a record of what happened. |
Lawful basis | Performance of a contract (for the user the data relates to); legitimate interests (making the transaction visible to the other participants and their advisers, which is the service everyone signed up for); legal obligation (where retention or disclosure is required by law). |
Retention | For the duration of the transaction plus 15 years, reflecting the limitation periods that apply to property matters (including claims under seal). Documents belonging to your conveyancer’s file are governed by their retention policy, not ours. |
Identity verification information
What & source | Identity documents, biometric likeness checks and verification outcomes – provided by you or by our identity-verification provider Verify 365. |
Why | To verify who you are before connecting you to a transaction, and to help prevent fraud and impersonation. |
Lawful basis | Legitimate interests (fraud prevention and platform integrity); legal obligation where checks are legally required; explicit consent for any biometric data, which is special category data. |
Retention | Verification outcome for 6 years; underlying documents and biometric data deleted within 90 days of the check completing. |
Technical and usage information
What & source | Device and browser type, IP address, app and push-notification identifiers, pages viewed, actions taken and timestamps – collected automatically when you use the Platform, including through cookies and similar technologies (see section 10). |
Why | To keep the Platform secure, diagnose problems, understand how features are used, and improve the service. |
Lawful basis | Legitimate interests (security, service improvement); consent where required for non-essential cookies and similar technologies. |
Retention | Security and server logs for 12 months; aggregated analytics indefinitely in a form that does not identify you. |
Marketing preferences and communications
What & source | Your marketing choices, and records of the messages we send you and whether they were delivered – from you and from our messaging systems. |
Why | To send marketing you have agreed to receive, respect your choices, and evidence compliance. |
Lawful basis | Consent (marketing to consumers); legitimate interests (record-keeping and suppression lists). |
Retention | Preference and suppression records for as long as needed to honour your choices. |
4. How we use your information, profiling and AI
4.1 We use personal data only for the purposes described in section 3, and for closely related purposes such as complying with law, enforcing our Terms of Use, and establishing or defending legal claims.
4.2 The Platform necessarily analyses transaction data to display progress – for example calculating a RAG status or an indicative timescale from the information supplied. Where we use artificial intelligence or machine learning to do this (for example to estimate timescales or summarise documents), the outputs are indicative tools for you and your advisers. We do not make solely automated decisions about you that have legal or similarly significant effects: decisions in your transaction – whether to proceed, approve searches, exchange or complete – are always taken by people, principally you and your appointed professionals.
4.3 We do not use your transaction data to profile you for third-party advertising, and we do not sell personal data.
5. Marketing and service communications
5.1 We will only send you direct marketing (news, offers and product updates) if you have agreed to it, and every message will include a way to opt out. Opting out does not affect service messages.
5.2 Service messages are communications we need to send to run the Platform – for example transaction alerts and milestone updates you or your advisers have triggered, security notifications, changes to our terms or this policy, and messages about your account. We send these on the basis of our contract with you or our legitimate interests, and you will receive them even if you opt out of marketing. You can control push notifications in your device or app settings.
5.3 We measure whether our emails are delivered and opened so we can fix delivery problems and avoid over-messaging. Where this uses tracking technologies that require consent, we will ask for it (see section 10).
6. Who we share your information with
6.1 Transaction participants and their advisers. The core purpose of the Platform is controlled sharing: the parties to your transaction, their conveyancers and estate agents, and (where in the chain view) other links in your chain will see the transaction information the Platform is designed to show them. Chain views show progress at the level needed to make the chain work, not your private details and documents.
6.2 Service providers. We use carefully selected suppliers to run the Platform, including hosting and IT infrastructure, identity-verification, search providers, e-signature, payment, communications and analytics providers, and professional advisers (legal, accounting, insurance). They act under contracts that restrict their use of your data to providing services to us.
6.3 Public registers and authorities. We may share data with HM Land Registry and similar bodies as part of a transaction, and with regulators, law enforcement, HMRC or courts where the law requires or permits it.
6.4 Business changes. If we sell, merge or reorganise the business, personal data may transfer to the new owner under this policy’s protections; we will notify you of any change of controller.
7. International transfers
7.1 We store personal data in the United Kingdom. Where a supplier processes personal data outside the UK, we ensure an adequate level of protection – through a UK adequacy decision, the UK International Data Transfer Agreement or Addendum, or another lawful safeguard – and you can ask us for details of the safeguards used.
8. How we protect your information
8.1 We use appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, access controls limiting who can see transaction data, logging, and staff confidentiality obligations. No system is perfectly secure, but we test and improve ours on an ongoing basis.
8.2 Payment fraud warning. Property transactions are a known target for email interception and bank-detail fraud. We will never email you asking you to send money to new or changed bank details. Verify your conveyancer’s bank details by telephone on a number you know to be genuine before sending funds, and treat any notified change of bank details as a warning sign of fraud. Report anything suspicious to us and to your conveyancer immediately.
8.3 If a personal data breach occurs that is likely to result in a high risk to you, we will inform you and the ICO as required by law. If you suspect a breach or that your account is compromised, contact team@centremove.com without delay.
9. Your rights
9.1 Under UK data protection law you have the right to: access a copy of your personal data; have inaccurate data corrected; have data erased in certain circumstances; restrict or object to processing (including an absolute right to object to direct marketing); data portability for data you provided under contract or consent; and withdraw consent at any time, without affecting processing already carried out.
9.2 To exercise any right, contact team@centremove.com. We will respond within one month (extendable by two months for complex requests, in which case we will tell you). We may need to verify your identity first. These rights have limits – for example, we cannot erase data we are legally required to keep, and access to transaction records may involve information about other people, which we must also protect.
9.3 Keeping your data accurate matters to your transaction – please keep your account details up to date and tell us about changes.
9.4 You can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would welcome the chance to resolve your concern first, but you do not have to contact us before going to the ICO.
10. Cookies and similar technologies
10.1 We use cookies and similar technologies on the website and Platform. Essential cookies make the site work and need no consent; analytics and any marketing cookies are used only with your consent, which you can give or withdraw through our cookie banner and settings. Full details, including the cookies used and their lifetimes, are in our separate Cookie Policy which can be accessed on the Platform.
11. Changes to this policy
11.1 We may update this policy from time to time. The current version, with its issue date, will always be available on the Platform. If we make material changes – especially any new purpose for which we use your data – we will notify registered users by email or in-Platform notice before the change takes effect, and where the law requires consent for a new use, we will ask for it rather than assume it.
© 2026 CentreMove™
Issue date: 24 July 2026